Returns Tracking
Most systems collapse "the courier says it's returned" and "the parcel is actually back in the warehouse" into one status — and lose money in the gap. EcomTrackr tracks both separately, plus the physical condition on arrival, plus whether the courier ever sent it back at all.
Courier CSV claims a return
Awaiting physical receipt (7-day window)
Received — condition logged
Restocked or written off as dead stock
Frequently asked questions
What happens if a return never physically arrives?+
After 7 days it auto-flags as missing, with an estimated courier liability shown on the Returns page.
Does a returned order restock automatically?+
Only once physically received and marked Resellable — never on the courier's claim alone.
What if the item comes back damaged?+
It's logged as dead stock instead of restocked, keeping your sellable inventory count accurate.